FAQ

What are your pieces made of?

Most of our jewelry is stainless steel with 18K or 21K gold plating. It’s durable, won’t rust, and is nickel-free and lead-free, so it’s suitable for sensitive skin.

Will my jewelry tarnish?

Our pieces are tarnish-resistant. With proper care, the color and shine can last up to two years.

How do I care for my jewelry?

Avoid water, sweat, perfume, and creams. Gently wipe your pieces with a soft cloth to restore their shine, and store each one separately in your Bliss box or pouch.

Where do you deliver?

We deliver across the UAE and the GCC, as well as Egypt and Jordan.

How much is delivery, and how long does it take?

UAE: 25 AED, 2 to 3 days. GCC: 50 AED, 3 to 4 days (minimum order 200 AED). Qatar: 70 AED, 3 to 4 days. Egypt and Jordan: 50 AED, 3 to 4 days. Orders are processed within 24 hours of payment being confirmed.

Will I pay customs fees?

International orders outside the UAE are shipped DDU, which means any import duties or taxes are paid by the customer on delivery.

Can I return or exchange an item?

We don’t offer refunds or exchanges once an item has been received. If your piece arrives damaged or defective, email us within 3 days and we’ll replace it.

Do you offer gift wrapping?

Every piece comes in a Bliss box, and you can add a gift card or an extra gift bag at checkout.

How can I contact you?

Email admin@blisscollection.ae or message us on WhatsApp at +971 58 538 9040.